Shipping Policy
Order Processing Times
At Alex Warren Australia, we understand you're eager to receive your items. We aim to dispatch most orders within 48 hours, excluding weekends and public holidays. During peak times, this duration may extend to 3 to 5 working days due to an increased volume of orders.
Once your order is on its way, we'll send you a confirmation email. This email will include all the details you need to track your order.
If your order contains both a pre-order item and another product, both items will be shipped together.
Please allow an additional 3-5 business days for processing and dispatch on print on demand items. Processing times may vary depending on demand.
Shipping Times
All shipping times are estimates only and are to be used as a guide only. Please see below for Australia Post shipping estimates.
Domestic
|
STATE |
METRO AREAS |
REGIONAL AREAS |
|
NSW / ACT |
1-2 business days |
3-4 business days |
|
VIC |
2-3 business days |
3-5 business days |
|
QLD |
2-3 business days |
4-10 business days |
|
SA |
2-4 business days |
2-5 business days |
|
WA |
4-5 business days |
5-10 business days |
|
TAS |
3-5 business days |
4-8 business days |
|
NT |
4-7 business days |
6-13 business days |
|
NEW ZEALAND |
5-10 Business days |
|
Duty Fees & Import Taxes
For orders shipped outside of Australia, the destination country may apply duty fees and import taxes. These charges are determined by the local customs office and are the responsibility of the recipient. The fees depend on the import regulations of the destination country.
For further details, please reach out to your local customs office. While most of our orders are not subject to import taxes, we want to inform you that such charges may apply.
Due to recent changes in US import tariffs, certain items (include pre-orders) may incur additional duties or fees. These charges are not included in the checkout total and are the sole responsibility of the customer upon delivery.
Any refusal to pay duties or accept delivery may result in the package being returned, abandoned, or destroyed by customs. In such cases, refunds will not be issued.
Lost Items
Occasionally things can get lost or damaged in transit. We are not responsible for any items lost or damaged once they leave our care, however, we will do everything we can to assist you with any lost items. Please lodge a claim with the carrier first before reaching out to us. If your tracking link says that the item has been delivered, please check first with your local post office.
Damaged Items
We are not responsible for damage that occurs once it leaves our warehouse. Minor postal damage such as seam splits, corner dings, cracks and creases and slight warps that do not affect the use of the merchandise cannot be returned.
Return To Sender
If an Australia Post package is returned to sender, please note that you will be issued a store credit for the cost of the item only. Please note that we do not issue refunds or credit notes for shipping fees