FAQ
Where do you ship to?
We currently ship within Australia and New Zealand.
How long will it take to get my order?
Our shipping times vary depending on the destination. Most Australian orders will be delivered within 2-10 business days, while international orders can take between 5-10 business days.
Please refer to the product descriptions for expected ship dates.
How much does shipping cost?
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Total weight of package
The shipping cost will be calculated at checkout based each order.
Can I change my shipping address after I've placed my order?
Yes, as long as your order has not already shipped and is not being updated to an international address! Please email hello@merchjungle.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.
Can I cancel or return my order for a refund?
If you’re not satisfied with your purchase, we will issue you with a refund, subject to the eligibility requirements in our Returns Policy.
Please note that this does not apply to sale items or items purchased with gift cards.
We do not offer refunds on shipping fees and you are responsible for the cost of getting the goods back to us.
Do you offer exchanges?
We only exchange items if they are defective or damaged. If this is the case please email us.
Unfortunately, we do not offer exchanges for change of mind. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item
Still have questions?